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Cyber Security

Most consumers aren’t ready to let AI agents shop unsupervised

Image: Help Net Security

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Coverage

Coverage

  • Help Net Security · November 5, 2026 05:00
    Customer control, account security and ease of use are influencing the adoption of AI agents that make purchases, book services and access personal information, according to Okta’s 2026 Customer Identity Trends Report. Consumers’ willingness to delegate depends on what an agent can do, the…