United is restricting AI agents from booking flights
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- The airline believes AI poses security risks and may violate DOT and FAA rules.
- United says it won't let personal AI assistants book tickets on the airline, citing both privacy and regulatory concerns. The company says it hasn't yet seen many people try to use AI agents to book their flights, The Wall Street Journal reports, in line with observations from other businesses…
- The airline said it will not allow customers to use AI agents to book flights and manage reservations.
- “Sharing account credentials with personal, third-party, AI assistants can expose sensitive information, and actions taken by these tools may result in unintended purchases" and more, United Airlines said.